RETURNS AND EXCHANGES
Size changes and Returns
Free home collection (only Peninsula and Balearic Islands)
You have 30 days after receiving your order to exchange an item for another size or return it. To do this, you can request free home collection and we will send a carrier to collect your parcel:
1. Request home collection by sending an email to firstname.lastname@example.org.
2. Prepare your package, pack it to protect the item's box and fill in the return’s delivery note that you will receive with your purchase. It is important that you indicate on this document the size change to be made if necessary.
3. The carrier will come to your home to collect your package within 24 hours of receiving your request by email.
4. In case of return, the refund will be made in the same method of payment used in the purchase and within 3 to 12 working days after we receive your package in our warehouse
Also, you should know...
This service is not available in Ceuta, Melilla, and Canary Islands.
Style or colour changes
Once you have received your order, if you wish to change it for a different model or change the colour, you must return the initial purchase to us. When we receive it, we will refund the amount paid and you will be able to make a new purchase.
Conditions for returns
When making exchanges and returns you must know that:
Returned items must be in the same condition as when you received them.
As soon as we receive your package, we will check the condition of the items and we will change the size or refund the returned garments.
Returns must always be managed by Paredes after prior communication from the customer by email. Paredes will pick up the returned goods at the customer's address and the carrier will provide the appropriate packaging and the return label. However, it is advisable to protect the box of the returned item to avoid its deterioration.
Refunds can take between 3 and 12 working days from the time we receive your return in our warehouse. As soon as we verify the condition of the returned items, we will send you an email to inform you. Remember that the payment will be made using the same payment method used for the purchase.
Have you paid by bank transfer? In this case, we will need your account number to make the refund. To do so, send us your details to email@example.com indicating your account number, your name, and the order number. As soon as we receive these details and check the condition of the item, we will carry out the refund.